Shipping Policy

Order Processing Time:

We aim to process all orders as quickly as possible. Orders will typically be processed and shipped within 1 to 3 business days of receipt. However, during peak seasons or promotional events, processing times may be slightly longer.

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Tracking Information:

Once your order is shipped, you will receive a confirmation email containing a tracking number. This tracking number will allow you to monitor the status of your shipment until it reaches its destination.

 

International Shipping:

For international orders, customs and import duties may be applied to your shipment, depending on your country's regulations. Please note that All Hours is not responsible for any additional charges or delays caused by customs processes.

 

 Address Accuracy:

It is essential to provide accurate shipping information at the time of checkout. All Hours will not be responsible for any delays or non-delivery caused by incorrect or incomplete addresses. Please double-check and ensure that your shipping address is accurate before placing your order.

 Shipping Restrictions:

At this time, All Hours ships to most countries worldwide. However, there may be certain locations where we are unable to deliver. If you are unsure about whether we can ship to your country, please contact our customer support team before placing your order.

 Order Status and Support:

If you have any questions or concerns about your order's status, shipment, or tracking information, our customer support team is available to assist you. Please reach out to us via email or our dedicated customer support phone line.

 Lost or Damaged Shipments:

In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue promptly and ensure a satisfactory resolution.

 Holiday Shipping:

During peak holiday seasons, shipping carriers may experience delays due to high volume. While we will do our best to ensure timely deliveries, we recommend placing your holiday orders in advance to avoid potential delays.

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Note: This shipping policy is subject to change, and any modifications will be updated on our website. We recommend reviewing the shipping policy regularly for the latest information.

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Payments and Orders

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Pre-Order Products Policy

This policy governs the purchase of pre-order products from our store. By placing a pre-order, you agree to the following terms and conditions:

 

1. What is a Pre-Order?

A pre-order allows customers to purchase a product before it is officially released or restocked. This guarantees your reservation of the product and ensures you receive it as soon as it becomes available.

 

2. Payment Terms

• Full Payment: Payment is required in full at the time of placing the pre-order unless otherwise stated.

• Payment Methods: Accepted payment methods include [list applicable payment methods].

• Non-Refundable Deposit (if applicable): For certain high-demand items, a non-refundable deposit may be required to secure your order.

 

3. Estimated Release Date

• Release Date Estimates: All release dates are approximate and subject to change. We will provide updates via email or our website if there are delays.

• Manufacturer Delays: We are not responsible for delays caused by manufacturers or shipping partners.

 

4. Shipping and Delivery

• Shipping Schedule: Pre-order items will be shipped as soon as they are available. You will receive a tracking number once your item has shipped.

• Separate Shipments: If you order both pre-order and in-stock items, they may be shipped separately, and additional shipping fees may apply.

• Delivery Delays: Shipping times may vary based on location, customs, or carrier availability.

 

5. Cancellation and Refund Policy

• Customer-Initiated Cancellations: Pre-orders can be cancelled for a full refund only if requested prior to the product's release date. After the release date, cancellations may not be permitted.

• Company-Initiated Cancellations: In rare cases where we cannot fulfill your pre-order, we will issue a full refund.

• Non-Refundable Deposits: If a deposit is required for the pre-order, it will not be refunded unless we are unable to fulfil the order.

 

6. Price Changes

• The price of the product at the time of pre-order is final, and no adjustments will be made for future promotions or price drops.

 

7. Communication and Updates

• We will notify customers of significant updates, such as delays or changes in release dates, via the contact information provided during checkout.

 

8. Product Availability

• Pre-order availability is limited and will be offered on a first-come, first-served basis. We cannot guarantee stock beyond the quantities reserved through pre-orders.

 

9. Dispute Resolution

In case of disputes regarding pre-orders, please contact our customer service team at [contact details]. We will work to resolve any issues promptly.

 

Contact Us

For questions about this Pre-Order Policy, please contact us at:

• Email: