Returns Policy for Found In God clothing Brand

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Thank you for shopping with FOUNDINGOD We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we have outlined our Returns Policy below to ensure a smooth and hassle-free return process.

1. Eligibility for Returns

1.1 Unused and Unworn Condition: To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them. The item(s) should be free from any signs of wear, damage, or alteration.

1.2 Timeframe: You may initiate a return within 14 days from the date of delivery. After this period, unfortunately, we cannot accept returns or process refunds.

1.3 Exclusions: For hygienic reasons, certain items such as underwear, swimwear, and earrings are not eligible for return unless they are faulty or damaged upon arrival.

1. Return Process

2.1 Contact Customer Support: To initiate a return, please contact our customer support team via [email/phone] within the eligible timeframe. Provide your order details, including the order number and the item(s) you wish to return.

2.2 Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization, including instructions for returning the item(s) to us.

2.3 Packaging: Please ensure that the item(s) are securely packaged in their original packaging or similar protective packaging to prevent damage during transit.

2.4 Return Shipping: You are responsible for the return shipping costs unless the item(s) received were incorrect, damaged, or faulty. We recommend using a trackable shipping service to ensure the safe return of the item(s). Please retain proof of postage until your return has been processed.

1. Refund Process

3.1 Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in Section 1. If the item(s) pass inspection, we will proceed with the refund process.

3.2 Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that any shipping charges incurred at the time of purchase are non-refundable, except in cases where the item(s) received were incorrect, damaged, or faulty.

3.3 Refund Timing: We aim to process refunds within 5 business days of receiving the returned item(s). Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

1. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above for a refund and place a new order for the desired item.

1. Contact Us

If you have any questions or need further assistance regarding our Returns Policy, please contact our customer support team at . We will be happy to assist you.

Please note that this Returns Policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

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All returns items sent to this address:

FOUNDINGODCLOTHING LTD

124 City Road

London 

EC1V 2NX

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Thank you for choosing us!

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